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What is the difference between BPO and CALL CENTRE ? |
| Article Number: 10134 | Last Updated: Sun, Nov 29, 2009 at 8:32 AM |
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A Business Process Outsourcing (BPO) organization is responsible for performing a process or a part of a process of another business organization; outsourcing is done to save on costs or gain in productivity. A call center performs that part of a client?s business which involves handling telephone calls. A call center, for example, might handle telephone. Thus, a call center can be considered a BPO organization. The converse is, however, not true because there exist BPO organizations, such as medical transcription agencies, which handle their business through websites, and do not process any telephone calls on behalf of their clients. |
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