What is Call Center ?

Article Number: 10136 | Last Updated: Sun, Nov 29, 2009 at 8:32 AM

A call center is a centralized office of a company that answers incoming calls or makes outgoing calls to the customers. They can handle considerable volume of calls at the same time and can also log calls. using a variety of technologies including computer automation, call centers connect the customer and the organization to meet the customer needs in real time.

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What is Call Center ?

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