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Top 5 call center interview questions and how you must prepare for them: |
| Article Number: 10160 | Last Updated: Sun, Nov 29, 2009 at 8:58 AM |
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1. Question: Tell us about your previous call center work experience and describe the manner in which you serviced the customers? This question may be thrown at you in the middle of the interview and you must be prepared for it. Before heading for any call center job interview, you must always review your past work experience and note down the highlights. Also, call centers look for team players, so focus on the successes you achieved with a team and talk about the achievements as being part of a team effort, not as your personal achievements. As far as the customer service part goes, you have to lay it down straight – tell your prospective employers about how you handled customers without any fiction thrown in. 2. Question: Are you proficient in using different software? What are your computer skills? All call centers use net telephony because it is cheaper than using land lines. Next, all call centers have a customer database and you must figure out what software is used for maintaining a customer database across different call centers. Then there are the log files, which have to be created after every call is answered. Finally, there are the usual applications such as MS Word, Excel, etc. Figure out all these software before you go for the interview. |
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