TOP 10 CALL CENTER JOB INTERVIEW QUESTIONS (Last Part)

On the first two posts about this subject, I presented the first seven questions that most call center applicants need to answer as part of the interview process. Here are the last two questions that will complete the TOP 10 CALL CENTER JOB INTERVIEW QUESTIONS series.

8. What is your greatest strength

Call center applicant: “Do I need to say just one?”

Call center applicant: “I am honest in all my dealings. That is my greatest strength.”

Common mistake: Failing to assess your personal strength

Call center gal tip: List all your personal strengths on paper and check which among those on the list can help you advance your career. For example, if you chose to tell them that you are honest in all your dealings then be prepared to relate this to your job in the call center. For example, since you are honest in all your dealings then you can assure them that (when you are taking calls) you will not mislead a customer in any way. If you tell them that your personal strength is your patience, tell them how you can apply this in your training (you will exercise utmost patience learning things that are new to you) and later on when you’re going to take calls (on how you will handle challenging customers).

9. Tell me about your dream job

Call center applicant: “I want to be the President of this company.”

Call center applicant: “I want to be a team leader in three months.”

Common mistake: Failing to be realistic in your answers.

Call center gal tip: Although the question is about your dream, remember that this is not just a casual conversation. You are in a call center job interview. The call center interviewer wanted to check on your dreams of advancing your career in their company. Again, I’m stressing the importance of doing a company background check. Is a promotion from a call center agent to being a team leader really feasible in three months? How about if you wanted to be a supervisor or a manager perhaps? How long will it take for you to be one? That is why it’s important for you to give conservative yet realistic answers even if this question seems to let you think of your “dream job”.

10. Do you have questions for me

Call center applicant: “None, thank you.”

Call center applicant: “Will you give me more than 25 thousand pesos? I am very much qualified.”

Common mistake: Either thinking that you are only attending a call center job interview to answer questions or thinking of asking the wrong questions.

Call center gal tip: Usually, this question signals the end of a call center job interview. After the interviewer expressed interest in knowing more about you and your application, you are given the chance to express your interest in knowing more about the company. Asking those questions will let them know that you really wanted to learn more about the company because you are seeing how their growth will be your gain as far as career advancement is concerned.

Thank you for reading THE TOP TEN CALL CENTER INTERVIEW QUESTIONS. Feel free to post your comments and suggestions here.