Preparing for a call center agent job interview: What skills are required?

The call center is a dynamic and fast-paced department. It’s a highly-structured operating environment where constant change is the norm. Having said that, a typical call center agent candidate profile includes the following skill set requirements:

Excellent oral and written communication and interpersonal skills

Professional and courteous demeanor

Ability to multi-task in a fast-paced, high-volume environment

Excellent problem-resolution skills

Strong systems skills

Ability to learn, retain and apply large amounts of product, procedure, policy and system information

Ability to meet established productivity, effectiveness, training, sales (if applicable) and quality goals

Ability to work in a highly-structured environment – take scheduled lunches and breaks

Ability to accept and incorporate constructive feedback to improve performance

Flexibility in responding to change or business needs

Ability to accommodate non-traditional work schedules

Patience

Willingness to help peers

Excellent attendance and punctuality

Good team player

Self-starter

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