My Top 10! Call Center Interview Questions

Aha! Looking for a new call center job? Well, obvious reasons are higher salary packages, promotion, living near your work place, etc… I can suggest that job hunting is at best when the current year is about to end, because you get to have 13th month pay and the coming January is the first month of the year and it’s a new year- new opportunities, new job, new hope… am I making any sense here? hehe.

Now the inevitable: common call center interview questions that you need to hurdle in a typical call center interview. Looking around the net, here’s my top 10 questions and I want to share some tips to you. It might come in handy... ’coz there’s lotsa new call center opportunities out there... hehe. Read on!

1.) Tell me about yourself? – please don’t say: ’I am a hardworking and patient person’ but tell why you are well qualified for the position that you are applying for.

2.) What are your greatest strengths? - you should have a list and mentally prepared your greatest strengths. You should also have, a specific example or two, which illustrates each strength, an example chosen from your most recent and most impressive achievements.

3.) What are your greatest weaknesses? Assure the interviewer that you can think of nothing that would stand in the way of your performing in this position with excellence. Then, quickly review you strongest qualifications.

4.) Why are you leaving (or did you leave) this position? - If you’re not yet 100% committed to leaving your present post, don’t be afraid to say so. Since you have a job, you are in a stronger position than someone who does not. Never lie about having been fired. It’s unethical – and too easily checked. But do try to deflect the reason from you personally.

5.) Describe your ideal company, location and job. - The only right answer is to describe what this company is offering, being sure to make your answer believable with specific reasons, stated with sincerity, why each quality represented by this opportunity is attractive to you.

6.) Why should I hire you? - If you know the employer’s greatest needs and desires, this question will give you a big advantage over other candidates because you will give him better reasons for hiring you than anyone else.

7.) Where do you see yourself five years from now? - Reassure your interviewer that you’re looking to make a long-term commitment. As for your future, you believe that if you perform each job at hand with excellence, future opportunities will take care of themselves.

8.) Why do you want to work at our company? - Best sources for researching your target company: search online for corporate newsletters, advertisements, articles about the company, contacts you know at the company or its suppliers.

9.) Why have you had so many jobs ? - First, before you even get to the interview stage, you should try to minimize your image as job hopper. If there are several entries on your resume of less than one year, consider eliminating the less important ones. Perhaps you can specify the time you spent at previous positions in rounded years not in months and years.

10.) “The Salary Question” – How much money do you want ? - Never bring up salary. Let the interviewer do it first. Good salespeople sell their products thoroughly before talking price. So should you. Make the interviewer want you first, and your bargaining position will be much stronger.