Hotel Receptionist is a person employed in a
hotel who is responsible for welcoming guests as they arrive in a hotel
premises. They either meet in person or answer through phones and
provide first impression of the hotel to the guests.
Nowadays
there is wide range of employment opportunities in this field. Below
are list of questions which are frequently asked in interviews for this
post.
1. What are the roles and responsibilities of a hotel receptionist?
A
hotel receptionist has to perform numerous important duties. He or she
is responsible for answering visitor inquiries about a hotel and its
services, directing visitors to their destinations, sorting and handing
out mail, answering incoming calls on multi-line telephones, filing,
records keeping, keyboarding and performing a variety of other office
tasks, such as faxing or emailing.
2. Can you please tell us about occupation specific tasks that you have undertaken in your previous organization?
The
occupation specific tasks that I performed in my previous hotel include
welcoming guests, dealing with room bookings, cancellations and
handling general requests made by guests during their stay. I also
handled telephone inquiries, managed customer relations and provided
exemplary services.
3. How do you handle any unsatisfied and irate customer?
It
is very important for any hotel to satisfy their customer.
Unfortunately unhappy customers are part and parcel of running a hotel.
Well, I generally handle unsatisfied customers by listening them. The
main thing a disgruntled customer wants is to be heard. So I let them
speak first and thereafter I try to solve their problem.
4. Why did you apply for this position?
It
is the most general and frequently asked interview question. One has to
tell reasons as to why he or she fits into this position. Think of all
the positive traits in your personality that makes you suitable for the
job. You have to tell how your studies, skills, experience and personal
qualities will contribute to the work of the hotel.
5. Why did you left your previous job?
Now
this is a little bit tricky question. Never abuse or disrespect your
previous employer. You can courteously answer this question by saying
that there was no growth scope in my previous hotel that is why I left
it. I am looking for a company with long term growth opportunities.
During
the entire course of interview you will be asked various questions. One
wrong answer will stand out and cost you the job. So it is very
important to be well prepared for an interview.
