Call center agent interview: 8 mistakes u must not COMMIT

I have seen many a candidates who look astonishing by their paper and their paid CV but…believe me absolute disasters in person. Forget other thing, they don’t even know much about their CV. Imagine, the interviewer is asking, "OK, take me through your working life, in reverse chronological order", and what you get to see is a confused face across with mumbling vocabulary.

Here from my personal experience for wannabe call center agents spread all across the world I am writing down 10 interview mistakes that you can take care of with slight preplanning and determination.

 

1.       As I have said in the beginning, know your CV. Simple. If you got it written by an expert, read it, re-read it. There’s no escape from here.  

2.       Poor Handshake: Those first three seconds of handshake to create your first impression. Firm but not hard, polite but not meek.

3.     Talking too much: Over talkative candidates are head sore. The sooner they leave are better for the interviewer.  

4.       Negative talk about former company/manager: That’s a complete no no and courtesy less.

5.       Missed the appointment by 10 minutes (or half an hour): Believe me, a late coming at the interview successfully pisses of HR managers. Sometimes they are mean, and can not see beyond anything which is not ego pleasing.

6.       Talking to receptionist/guards rudely: In some companies, the moment you are inside the campus, you are under surveillance. So, be prepared.

7.       No preparation: At least try to gather information about when is the last time it won a cricket trophy if not vision, mission statement.

8.       Fumbling: Hmm..yes/no/may be…if you are not sure, don’t speak. Don’t speak to break the silence.