BPO - HR Advice

HR Advice

The booming BPO industry provides immense career opportunities for fresh graduates or those with basic qualifications and good communication and English language skills. A BPO firm usually performs several functions offering various career opportunities in legal, HR, quality, marketing, administration including prospects in contact center telemarketing, customer support, telemarketing, technical support and multilingual support. India has fast become the hub for outsourcing services as English is widely used and learnt as a second language across the nation.

The Call centers phenomenon has taken over the young crowd of India by storm, selling the dream of an independent and luxurious life to the youth. If you are part of the young brigade with a degree, average English skills and determined to embark on your journey to a promising career in the BPO industry. We provide expert advice and useful tips to crack your interview with all leading BPO/ITES firms.

As a majority of call centers cater to customer queries from English speaking countries it is imperative to be able to understand and conform to their language and accent.

English Accent Tips

• Good pronunciation is the ability to accent words correctly and successfully use intonation to ensure you are understood.
• While watching T.V. observe the mouth movements of native speakers and try to imitate them.
• Pronounce the ending of each word with a focus on "s" and "ed" endings.
• Read out aloud in English for a few minutes each day.
• Listen to English music and start watching English movies.

Remember the following points when preparing for an Interview.

• Reach on time for the interview.
• Call centers do not abide by any specific dress code, however it is recommended to dress professionally for the interview.
• Evaluate your skills and be prepared to answer all questions clearly and in a crisp voice.
• The interview format will comprise some general questions and others will be specific like your interests, hobbies and what you like outside of the workplace.
• Consider questions that may arise from your CV and areas which can be explored by the interviewer.
• Finally do some research about the employer and their area of expertise and services.