BPO courses - Career in BPO or Call Centre Industry

INFO : BPO courses - Career in BPO or Call Centre Industry

Introduction to BPO/ Call Centre career programme:
Students don’t want to miss out on the job opportunities offered by the call centre industry. They feel brushing up their communication skills will definitely pay rich dividends. The courses mainly focus on communication skills. In fact, most of the Mumbai-based institutes conduct aptitude tests and/or interviews. Batches are formed of students of same calibre. Voice modulation stresses on the different accents in the United States and the United Kingdom.

Objectives of the course:
? To equip students, professionals and other aspirants with relevant skills to achieve their potential by developing world class programs, delivery mechanisms and consistent focus on the processes.
? To be the most preferred provider of training and development services for business, soft skills and placement.
? To Create lasting relationships with our business partners by ensuring alignment of objectives and business practises.
? Focus is on preparing the participants for industries like BPO, Retail, and Financial Services

Eligibility:
The eligibility for the course is 10 + 2

Fees : The fees ranges from Rs.10,000/ to Rs.25,000/ approx

Course Contents:
The curriculum consists of
? Industry overview
? Voice modulation
? Handling inbound and outbound calls
? Customer service
? Telephone etiquette
? Call planning and
? Probing skills and extemporaneous abilities.
Career Options:
Opportunities in industries like BPO, Retail and Financial Services.

Institutes/ College/ Academy
Educircle team has prepared a comparison of various colleges offering BPO / Call Centre jobs training in India. This should serve as a guide to candidates who wish to pursue their career in BPO / Call Centre industry.

Following institutes/colleges are included in our latest comparison:
1. Orion CALLTECH
2. Hero mindmine
3. K10 Technology